Refund policy
Last updated
How refunds and cancelling work for Uptime Dog's paid plans (Essentials, Pro and Business).
Paid plans
- Your first payment: if you ask within 14 days of your first payment for a paid plan, monthly or yearly, we'll refund it in full. This applies to your first payment only, not to renewals or upgrades.
- After that: you can cancel any time and keep your plan until the end of the period you've paid for. There are no partial refunds for the rest of a month or year.
- Changing plan: upgrades and downgrades are prorated by Paddle, so you pay only the difference for the rest of the period, or get a credit.
- SMS and call credits are part of the plan and aren't refundable or carried over.
How to ask
Email uptimedog@makingstuffs.com from the address on your account, or reply to your Paddle receipt. Refunds go back to the card or account you paid with, through Paddle, usually within 5 to 10 working days.
Your legal rights
This policy doesn't affect your rights under consumer law.
Who we are
Uptime Dog is run by Making Stuffs Ltd, a company registered in England and Wales, company number 14615742. Registered office: Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE. Email uptimedog@makingstuffs.com.